Repeat purchases and win-backs are the lifeblood of growing your Customer Lifetime Value (CLV). 

You need to understand how customers feel about returning and how their feelings are trending over time, so we created the Net Win-Back Score to do just that.

Returning Customers Spend

67% More Than 

First Time Customers.

~ Business.com

Identifying customers who are more likely to purchase again can 

increase win-back rates 8X.

~ Harvard Business Review

+300% more likely to bring back a previous customer vs. acquiring a new customer.

~ Journal of Marketing Research

NWS extends the Net Promoter Score® (NPS) to help 

you better understand returning customers and winning back former customers. 

Gauge how customers are thinking about returning to your business.

Discover which customers are ideal for new outreach.

See if your products/services

are likely to lead to greater CLV.

See how your performance changes over time along with the impact on revenue.

The Bellwethr Win-back engine is a premium add-on for your FREE NWS tool. 

The Win-back Engine takes the feedback that customers give you from the NWS and other data, then automatically triggers the ideal actions to win each customer back.

Includes automated email, automated post cards, and even webhooks for other programmatic actions.

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