Repeat purchases and win-backs are the lifeblood of growing your Customer Lifetime Value (CLV).
You need to understand how customers feel about returning and how their feelings are trending over time, so we created the Net Win-Back Score to do just that.
Returning Customers Spend
67% More Than
First Time Customers.
Identifying customers who are more likely to purchase again can
increase win-back rates 8X.
~ Harvard Business Review
+300% more likely to bring back a previous customer vs. acquiring a new customer.
~ Journal of Marketing Research
NWS extends the Net Promoter Score® (NPS) to help
you better understand returning customers and winning back former customers.
Gauge how customers are thinking about returning to your business.
See if your products/services
are likely to lead to greater CLV.
See how your performance changes over time along with the impact on revenue.
Discover which customers are ideal for new outreach.
The Bellwethr Win-back engine is a premium add-on for your FREE NWS tool.
The Win-back Engine takes the feedback that customers give you from the NWS and other data, then automatically triggers the ideal actions to win each customer back.
Includes automated email, automated post cards, and even webhooks for other programmatic actions.
©2019 Bellwethr Inc. All Rights Reserved